SHIPPING
We deliver to USA, Canada and all countries served by DHL and UPS
The estimated shipping cost for US customers is 22.50$. It may vary for large orders. The final shipping cost is calculated at checkout.
Free shipping is available with coupons and a minimum spend of $95.
ORDERS
To change the delivery address for an order that has not yet entered the shipping processes, log into your account to provide your correct address. Inform us that the address was incorrect, and ask us to ship it to a different address.Â
This will likely involve requesting a cancellation and placing another order .
To change the delivery address for an order that has not yet entered the shipping processes, log into your account to provide your correct address. Inform us that the address was incorrect, and ask us to ship it to a different address.Â
You have a delay of 24 hours to cancel an order. This is the average time we need to process your order.
You can only cancel physical items or orders that haven’t entered the shipping process yet.Â
Once you make a purchase your account is charged at the same time. Now, later if you request to cancel that order before shipment and once order is cancelled , your funds will be refunded at the same that will appear in your payment method in 2–10 business days.
The order cannot be canceled once it’s out for delivery.
However if it’s already out for delivery,  you may refuse the package. In most of the cases, parcels refused will be returned to the sender.
The easiest way to track a package with a tracking number is to find your order confirmation email or SMS. You can track any package worldwide with Circuit to find where it’s at, how it’s progressing, and the estimated delivery date if the info is available.
If you don’t have a tracking number, you can still track your package by using a reference number associated with your shipment, or a purchase order number.
PAYMENTS
- Credit Cards
- Debit Cards
- VISA, MASTERCARD, Paypal
There are many reasons why your card might not work – whether your card has expired, you’ve spent too much on it, or the issuing bank thinks there might be suspicious activity.
Before trying again, please make sure:
- The card data is entered accurately (number, expiration date, CVV)
- The name is inserted exactly as stated on the card.
- There is a sufficient balance to cover the charge.
- Â You have not reached your daily purchase limit
- The card is activated or has not expired.
- The card is not blocked.
EXCHANGE AND RETURNS
Returns are not accepted. However, if there’s an error with your order, we’ll work with you to find a fair solution. For more information or assistance, please contact our customer service at [email protected].
You don’t have an automatic right to get your money back if you just change your mind about something you’ve bought. It’s the same no matter how expensive the item was – it’s really down to us whether we offer you anything.
PRODUCTS
There a several ways you can find a product suggestion in our online store:
- Filters:Â Use filters on product archives to display product suggestions based on your preferences, skin type, skin concerns, etc.
- In the main navigation menu, click on Shop by,to select your preferences
- Chat: Use the chatbox to start a conversation with a skincare expert
- Contact us on our social media channels
Our raw materials come directly from farming families who are part of a network of cooperatives committed to fair trade. This ensures that the money spent on our raw materials goes straight to the producer families. Our shea and cocoa butters are sourced from Benin, Burkina Faso, and Ghana. Our neem and baobab oils come from a well-known cooperative in Benin that promotes fair trade. Our mango butter and precious oils, such as rosehip, tamanu, jojoba, and grape seed, come from cooperatives working with producer families in Latin America and Mexico. Our clays are sourced globally, but we ensure our supplier adheres to fair trade standards. A unique aspect of our business is that at least 55% of the companies we work with must be owned or managed by women.
We’re doing our best to provide detailed product descriptions, including how to use them. Please visit the product page for more information.
TECHNICAL SUPPORT
When you find a bug on the website, the first thing you’ll want to do is to make sure you send us a message about it so that we can fix it asap.
Probably the most common cause of not being able to log in to a website is using the wrong password. You can rest your password if you forgot the old one.
Your computer may have a DNS cache that could become outdated or corrupted, which would make it so you can’t access certain websites. Flushing your DNS cache could help you regain access to your favorite sites